RETURNS POLICY
Purchase information
Depending on availability, purchases may be made directly through this website via our e-commerce portal. Wholesale customers can purchase directly via our head office - please contact us here;info@leoniesaliba.com
Online purchases on the Leonie Saliba London website may be purchased by all countries listed in the checkout section. By placing an order with us you hereby agree to pay for and receive the goods outlined in the sale.
Product Availability
Leonie Saliba London products available for purchase online include accessories and Jewellery. All products on the website are subject to availability; as necessary, we reserve the right to limit the quantity of products we supply; supply only part of an order or to divide up orders.
We will however inform you if we are unable to fill your order.
We also reserve the right to alter the terms or duration of any special offers or sale promotion.
Pricing and Payment Options
While we try to ensure that all prices on our website are accurate, errors may occur. If we discover an error in the price of goods you have ordered, we will give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you, we will treat the order as cancelled.
All prices for website customers include VAT at the applicable current rates, but exclude delivery charges unless expressly stated otherwise.
Leonie Saliba London accepts the following forms of payment for online purchases:
- Visa
- American Express
- Mastercard
- Paypal
If you receive a confirmation of order email after completing your transaction, your transaction has been successful.
Delivery
Delivery charges are specified when you place an order and is non refundable. Please allow one to two business days for process of your order, this excludes the delivery service time. Purchases are delivered by various shippers according to the delivery address. Orders are processed and delivered Monday to Friday, excluding public and bank holidays. Leonie Saliba London cannot be responsible for unanticipated transport delays.
Tracking
Once your order is placed, you will receive confirmation via email. If there is a delay in receiving your order please contact us and we will follow up with shipping company.
Returns/Cancellations Order Cancellations
It may be possible to cancel your order before it is dispatched. Please contact us immediately. If however your order has already shipped, you will need to return the order to us. In this case, please read the Return or Exchange an item section below.
Return or exchange an item
If you are not completely satisfied with your purchase, or it is faulty or incorrect size / colour, simply return the item(s) to us in their original condition* within 14 days of receipt. Please print out your original order confirmation and write on the return what you would like to have done - an exchange or a refund. Your returned package must contain this print out and detail, in order for us to accept the return. Once approved we will then issue a credit note on receipt, excluding shipping charges for exchange the item for a different size / colour if preferred or a full refund.
Please note:
- We do not accept any exchanges or returns on items that have been ordered with a personalised embossing or engraving. This is because we would not be able to remove the personalisation from the product which would make it unsaleable to other customers.
- The item is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods.
- The cost of returning the item to us is your responsibility. Please complete the returns form and send both the form and parcel to:
Leonie Saliba London,
Studio 3 Aston Mews,
103 Kilburn Lane,
London, W10 4AN, UK
*Note: We will be unable to accept the return of any item where there is evidence that the item is not in perfect brand new and unused condition.
Thank you for shopping with Leonie Saliba.
